Refund and cancellation policy

Cancelling a subscription

You can cancel a monthly or yearly plan at any time from your Profile, or by contacting us. Cancelling stops the next renewal; you keep Pro until the end of the period you've already paid for.

Refunds

• First purchase, 7-day guarantee: if you're not happy with your first Pro payment, ask within 7 days and we'll refund it in full, as long as you've used no more than 3 Pro trials.
• Renewals: if a renewal charged you by mistake and you haven't used Pro since, ask within 7 days for a full refund.
• Demo-day packs: unused packs can be refunded within 7 days of purchase; partly used packs aren't refundable.
• Problems on our side: if a technical fault on our side stopped you using what you paid for, we'll refund or extend your plan.
• Duplicate or failed payments: money taken twice, or taken without the plan starting, is always refunded.

Otherwise payments aren't refundable, including for partly used periods.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, usually within 5 to 7 working days (bank timelines may vary). We'll confirm by email when a refund is issued.

Delivery

Shark Trials is an online service. Paid features start immediately after a successful payment; there is nothing to ship.

Contact

To cancel or ask for a refund, email sharktrials.global@gmail.com or WhatsApp +91 63881 73047, with the email you signed in with and the payment reference. See our Terms for everything else.